E-commerce · WhatsApp · SMS · Email
"Where is my order?"
Answer before they ask.
A reassured customer doesn't write to you three times. Unlimited Messaging sends every step of the order automatically by WhatsApp, SMS or email, from your number, your SIM and your mailbox.
In a hurry? Summarize this article with an AI
Claude
ChatGPT
Le Chat
GeminiA day running a store
Parcels to pack, and worried customers
Unlimited Messaging is a service that sends your order notifications by WhatsApp, SMS and email from your own accounts, triggered by your store through n8n or the API, with no per-message fee.
In the morning you pack last night's orders. In the afternoon your inbox fills with "has my parcel shipped?" and "I haven't received anything". Your store's confirmation emails often land in the Promotions tab, and the customer has no idea where the order is.
With Unlimited Messaging, each step goes out at the right time on the channel the customer actually reads: WhatsApp first, SMS for those without WhatsApp, and the receipt by email from your own address. If the customer replies, the reply lands in your unified inbox.
Selling directly too? See how to sell on WhatsApp without losing customers, or how hotels confirm every booking. Texting from your own phone is explained on the SMS page.
What changes
What Unlimited Messaging changes for an online store
Your store stays the same. Customers hear from you on the channel they read, and you get fewer questions.
WhatsApp first, SMS as a backup
The same message goes out on WhatsApp, and by SMS from your Android phone for customers without WhatsApp. The detailed receipt goes by email from your mailbox.
Triggered by your store
n8n has Shopify and WooCommerce nodes: a paid or shipped order triggers the right message, with the customer's name and the tracking link.
Your accounts, your name
Messages leave from your WhatsApp number, your phone's SIM and your mailbox. Customers recognise your store, not an unknown number.
Replies in one place
A customer replies "I won't be home Thursday"? It lands in the unified inbox, and Claude or ChatGPT can draft the answer. No per-message fee on the free plan.
Setup
Ready in 3 steps, without changing your store
- 01
Create your account
Free sign-up, no credit card. The free plan sends unlimited messages.
- 02
Link your channels
Scan the QR code with WhatsApp, install the Android app for SMS, and connect your mailbox over IMAP/SMTP.
- 03
Plug in your store
In n8n, connect the Shopify or WooCommerce node to the Unlimited Messaging node and pick the message for each step. Or use the API.
Copy-ready messages
5 order notifications ready to use
Replace what is in brackets, or let n8n fill it in from the order.
- 01 · WhatsApp
Order confirmed
Hi [First name], thanks for your order #[number] at [Store]! We're preparing it with care. The detailed receipt is on its way by email.
- 02 · SMS
Order shipped
[Store]: your order #[number] has shipped! Track your parcel here: [tracking link]. Expected delivery: [date].
- 03 · WhatsApp
Out for delivery
Hi [First name], your [Store] parcel arrives today with [carrier]. Won't be home? Just reply to this message.
- 04 · WhatsApp
Abandoned cart, customer opted in to reminders
Hi [First name], you left [item] in your cart. It's still available here: [link]. Any question about size or delivery? Just reply.
- 05 · Email
Review request
Hi [First name], Did your order #[number] arrive safely? Your review really helps us, and it takes one minute here: [link]. Thank you, The [Store] team
Good to know
Habits of a well-rated store
WhatsApp for your customers
Message customers who ordered or opted in to reminders, and keep cart reminders for those who said yes. That keeps your number healthy.
SMS at the pace of your orders
Texts leave from your phone and count against your plan. One message per order step is the right pace.
FAQ
Questions store owners ask
Sources
Sources & references
To check the information in this article for yourself:
Written by
Ilian · Senior Software Engineer
A senior software engineer, he founds and runs several tech companies. He builds products around messaging APIs, automation and AI integration, and shares here what he learns while building.
Update customers before they worry
Free, no credit card, from your number, your SIM and your mailbox.