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Terms of Service

Using Unlimited Messaging
means accepting these rules.

By using our platform, you agree to the conditions described below. Read them carefully - they define what you can do, what we guarantee, and our respective responsibilities.

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Unofficial app, independent from WhatsApp and Meta

UnlimitedMessaging is not affiliated with WhatsApp LLC or Meta Platforms Inc. Our service operates through personal or Business WhatsApp accounts, not the official WhatsApp Business API. WhatsApp is a trademark of Meta Platforms Inc.

  • Meta may restrict or suspend a WhatsApp account that does not comply with its terms of service
  • The service may be affected by changes Meta makes to WhatsApp protocols
  • UnlimitedMessaging is not liable for any decisions Meta makes regarding your account

We are an intermediary, not a sender

Unlimited Messaging is a technical gateway between your WhatsApp account, your own mailbox or your own Android phone (SMS) and your applications. We do not write or control the messages and emails sent through our platform. You remain the sender: you are solely responsible for the content you send, the people you send it to, and the frequency with which you send it.

By using our service, you agree to:

  • Comply with WhatsApp Terms of Service
  • Not send spam, unsolicited messages, or illegal content
  • Comply with applicable electronic communications laws
  • Obtain recipient consent where required by law
  • Comply with the terms of service and sending limits of your email provider when you connect a mailbox

Anti-spam systems and compliance

We have put automated systems in place to detect and prevent abusive usage:

  • Send rate limiting to prevent spam
  • Detection of abnormal or repetitive behaviour
  • Automatic account suspension upon detected violations
  • Compliance monitoring against WhatsApp Business rules
These measures protect both our users and the integrity of the WhatsApp platform. Despite these safeguards, we cannot guarantee that no abuse will slip through. The final responsibility for usage remains with the user.

Email channel: using your own mailbox

When you connect a mailbox over IMAP/SMTP, Unlimited Messaging is a technical transport between that mailbox and your applications. Emails leave from your own address, through your own SMTP server. We read the inbox of the mailbox in read-only mode, to show received emails in your dashboard and forward them to your webhook, and we never delete, move or modify your emails. By connecting a mailbox, you agree to:

  • Own the connected mailbox, or be authorized to use it and to grant Unlimited Messaging this access
  • Comply with the terms of service and sending limits of your email provider (Google, your host, or any other provider)
  • Comply with the anti-spam and email marketing laws that apply to you and to your recipients: in France and the EU, prior consent for commercial emails to individuals (article L34-5 of the French Postal and Electronic Communications Code, GDPR and ePrivacy rules); in the United States, the CAN-SPAM Act
  • In every commercial email, identify yourself as the sender, include a working unsubscribe link and honor opt-out requests. Unlimited Messaging does not add unsubscribe links: this is your responsibility

To protect your sender reputation, an address that permanently fails (hard bounce) is paused for 30 days for the mailbox that sent to it. On the Free plan, emails carry the footer "Sent with UnlimitedMessaging.app"; plans that include the no-watermark feature remove it.

Your mailbox, your responsibility. Unlimited Messaging is not liable if your email provider suspends or rate-limits your mailbox, or if your domain or IP address is placed on a blocklist. We may suspend access to the email channel at any time in case of abuse, including spam, phishing or bulk unsolicited email.

Service provided "as is"

Unlimited Messaging is provided "as is", without warranty of any kind. We do our best to maintain reliable infrastructure, ensure service availability and deliver new features, but we cannot guarantee:

  • Uninterrupted service availability (outages, maintenance, incidents)
  • Complete absence of bugs or errors in our systems
  • Permanent compatibility with WhatsApp's own changes
  • Preservation of messages or data in the event of a technical incident

We do everything we can to minimise interruptions and resolve incidents quickly. But unexpected events can happen - infrastructure failures, WhatsApp updates, third-party incidents - and we cannot be held liable for them.

Limitation of liability

To the extent permitted by applicable law, Unlimited Messaging shall not be liable for:

  • Any loss of data, messages, or information
  • Any loss of profit, revenue, or business opportunity
  • Any interruption or degradation of the service
  • Any damages arising from content sent by users
  • Any WhatsApp account block, suspension, or restriction by Meta
  • Any suspension, restriction or rate limiting of your mailbox by your email provider, or any blocklisting of your domain or IP address
If WhatsApp or your email provider changes its terms, suspends your account or mailbox, or blocks our access, we cannot be held liable. We will do our best to notify you and minimise the impact.

Violations and sanctions

Any user who violates these terms - including by sending spam by WhatsApp, by email or by SMS, sending illegal content, or breaching the terms of service of WhatsApp, of their email provider or of their mobile carrier - may face the following sanctions:

  • Temporary account suspension
  • Permanent account ban
  • No refund of any kind for the remaining subscription period
  • Reporting to relevant authorities if required by law
We reserve the right to suspend or permanently ban any account at any time, at our sole discretion, without prior notice and without refund of any kind, if we determine that these terms have been violated.

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